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Terms of use

Ownership of Rights

All rights, including copyright and moral rights, in this Site are owned by or licensed to Lussommo. Any use of this Site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute, or post anything on this Site for any purpose.

Accuracy of Content

The packaging may vary from that shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible the color of the products that appear on the Site. However, as the actual colors you see will depend on your personal computer equipment, we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the merchandise on delivery.

Limitation of Liability

The provisions of this clause relate to the use of this Site only and do not affect the statutory rights of consumers or any other rights granted by us in connection with the purchase of our goods on this Site.

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the Netherlands law.

To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our Site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • Use of, or inability to use, our Site; or
  • Use of or reliance on any content displayed on our Site.

Prohibited Uses

You may use our Site only for lawful purposes. You may not use our Site:

  • In any way that breaches any applicable local, national, or international law or regulation.
  • In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
  • To send, knowingly receive, upload, download, use, or re-use any material that does not comply with our content standards set out below.
  • To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).

Submission of Information

We welcome your inquiries or feedback on the merchandise you use or might like to purchase. However, it is our policy to decline any unsolicited suggestions or ideas. Any inquiries, feedback, suggestions, ideas, or other information you provide to us will be treated as non-confidential and non-proprietary.

Right of Withdrawal:

You have the right to cancel your order within 14 days without giving any reason. After cancellation, you have another 14 days to return the product. You will receive the full order amount including shipping costs credited. Only the costs for returning the product from your home to the webshop are for your own account. These costs are approximately €6.95 per package. If you make use of your right of withdrawal, the product with all supplied accessories and – if reasonably possible – in its original condition and packaging will be returned to the entrepreneur. To exercise this right, please contact us at support@lussommo.com. We will then refund the due order amount within 14 days after registering your return, provided that the product has already been returned in good order.

Unsealed and Unused Requirement

For a successful return, the product must remain sealed and unused. We cannot accept returns for unsealed or used items unless the product is found to be defective or not as described. We require sealed and unused products primarily for safety reasons. Our product, the Pearled Candle, consists of thousands of delicate pearls. Once unsealed, there is a risk of contaminants, such as hair or debris, entering the product, which cannot be removed. Our warehouse maintains strict cleanliness standards to ensure the safety and quality of our products. Therefore, we kindly ask our customers to keep the product sealed and unused to preserve its integrity. This requirement also ensures hygiene standards and allows us to resell the products.


Intellectual Property

The trademarks, logos, and service marks, and designs (“Intellectual Property”) displayed on our Site are the registered and unregistered marks or designs of Lussommo, our affiliates, our licensors, and/or our suppliers held in various countries and are protected by the Netherland and international trademark laws.

User Generated Material

By submitting ideas, designs, customizations, creative concepts, or any other information (“User Generated Material”) to this Site, you understand that this may sometimes qualify as giving rise to ownership of intellectual property rights. You accept and agree that you assign all ownership of any potential intellectual property rights and other rights in the User Generated Material to Lussommo.

Complaints Procedure and Dispute Resolution

At Lussommo, we strive to provide exceptional products and service. However, we understand that there may be instances where you are dissatisfied or encounter issues with your purchase. Rest assured, we’re here to assist you every step of the way.

Initiating a Complaint

If you encounter any issues or have concerns regarding your purchase, we encourage you to reach out to us promptly. You can submit your complaint using the form above or via email to support@lussommo.com, ensuring to include relevant details such as your order number, description of the issue, and any supporting documentation.

Complaint Handling

Upon receiving your complaint, our dedicated customer support team will promptly acknowledge its receipt. We’re committed to resolving issues efficiently and fairly. Your complaint will be thoroughly investigated, and we’ll strive to reach a satisfactory resolution in a timely manner.

Contact Information

For your convenience, here are the contact details you can use to submit your complaint:

WebwinkelKeur Mediation

In the unlikely event that we’re unable to resolve your complaint to your satisfaction, you have the option to escalate the matter to WebwinkelKeur for mediation. You can submit your dispute for mediation via the following link: https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil

WebwinkelKeur will act as an impartial mediator to facilitate a resolution between us.

Online Dispute Resolution (ODR)

As an alternative dispute resolution platform, consumers in the EU also have the option to submit complaints via the Online Dispute Resolution (ODR) platform provided by the European Commission. You can access the ODR platform via the following link: Online Dispute Resolution (ODR).

Should you have any further questions or require assistance, please don’t hesitate to contact our customer support team.


Other Legal Notices/Policies

Additional policies, including but not limited to the following, also form part of these Website Terms of Use and should be read carefully:

Questions

If you have any questions regarding these terms of use, please contact us by email to Support@lussommo.com or call us on +31 6 23791331, or write to us at Lussommo customer service Contact.

Changes to Legal Notices

We reserve the right to change these terms & conditions from time to time, and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the Site.

Law, Jurisdiction, and Language

This Site, any content contained herein, and any contracts entered into as a result of usage of this Site are governed by The Netherlands law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of The Netherlands.